Frequently Asked Questions
Q) What payment methods do you offer?
A) PayPal is the preferred method through our website for secure checkout. However, we do accept E-Transfers.
Q) Why do some products say on backorder?
A) Most of our products are made on demand meaning we keep the raw ingredients on hand. In some cases this may not be ideal. If a product is ordered that is on back order we will inform you of how long it will be before we can successfully finish the product should materials not be readily available. If you have placed a large order we can still deliver or ship the rest of your order unless you otherwise inform us that you will wait according to when we are able to complete the product.
Q) Do you offer refunds?
A) Due to the nature of dealing with bath products we do not accept refunds. However, if we cannot process your order successfully within 1 week (Due to COVID-19 some of our shipments have been delayed a few days) we will gladly refund your money if you contact us to do so.
Q) Do you offer shipping?
A) We have currently implemented Ontario Shipping. Free Local delivery is still available to Sault Ste. Marie and area within 48 hrs of placing an order. (Processing may be extended due to COVID-19 up to one week). If for some reason we can not deliver due to an unforeseen reason, we will contact you to make appropriate arrangements. Please be sure to leave the delivery instructions. Deliveries go out between Monday and Friday before 7 pm.
Q) My order says Completed. What does that mean?
A) Completed Status means that your order has been packaged and is ready to be sent out for drop off. We do our best to deliver most orders within the same day that they are completed. However, we may have to wait until the following day to deliver.
Q) Do your products contain harmful chemicals?
A) Our goal is to avoid harsh chemicals by keeping our products as close to natural as possible.
Q) What is Potassium Sorbate and is it harmful?
A) Potassium sorbate is a salt of sorbic acid. It’s a natural organic compound found in the berries of the mountain ash. It acts as a preservative in foods, drinks, dietary supplements, personal care products, and cosmetics.
Studies indicate that potassium sorbate has almost the same toxicity as table salt. When it’s used in the recommended dilutions, it is non-sensitising and non-irritating. Potassium sorbate is EcoCert compliant and is found in the Handbook of Green Chemicals. Also, Australian Certified Organic (ACO) approves its use in organic skincare products.
Q) What is Optiphen Plus and is it harmful?
A) Optiphen Plus Preservative is a globally approved preservative that is formaldehyde-free, paraben-free, halogen-free and non-isothiazolinone. Optiphen Plus has a wide applicability in skin care, sun care, body care, hair care, and colour cosmetics applications.
If there is a question not on here you need an answer to please contact us through our contact page.