COVID-19 Preparedness Plan

COVID-19 Preparedness Plan for Rainbow Feather Essentials

To Our Rainbow Feather Essentials Family,

May Update: Offering Contactless delivery within Sault Ste. Marie and Area

The COVID-19 pandemic has forever changed the world as it is having a dramatic impact on our lives, businesses and supply chains. In these unprecedented times, stress and concern can weigh heavily on us all, so we want to reassure you that our top priority continues to be the welfare of our customers and team members. As a business, we recognize that we are a part of the supply chain as we are supplying products to our first responders, local government agencies and customers who are striving to keep themselves and their families safe. In these times of uncertainty, we want to ensure our customers that our inventory on is good and that we will be continuing to receive shipments at this current time. We are all in this together, and we are doing our best to navigate in this quickly evolving environment, as we adhere to hygiene recommendations, government updates, and all regulatory requirements. In this climate, we are, and will continue to be, making decisions on a day-to-day basis, never losing sight of the end goal which is to ensure the safety of our customers, while also remaining committed to delivering our goods and products during this difficult time.

With this in mind, we wanted to share an update on how we have already enhanced our safety protocols as we follow the guidance of global health experts at the World Health Organization (WHO) and Public Health Agency of Canada (PHAC) to prevent the spread of COVID-19.

  • We have instructed our staff to follow the public health authorities’ guidelines regarding good hygiene by reminding them to frequently wash their hands and sanitize.
  • Any shipments received are sanitized prior to entering the workspace.
  • We have implemented regular sanitizing of all work areas and tools.
  • We have re-organized the work-spaces to provide easier sanitation protocols.
  • Any of our staff members who have traveled are automatically self-isolating for the recommended 14-day period.
  • If a team member or someone in their household becomes sick, all production will stop for a period of time until it is safe to resume.

We are incredibly proud of our team members who have been working to fulfill our customer orders for personal care products, and their associated packaging. In these uncertain times when the deluge of information can feel overwhelming, we want to reassure you that we are mindfully working to balance the recommended steps to minimize the spread of COVID-19, while also ensuring that we can make these necessities available for our customers.

As such, these are the actions that we will be taking to not only help our employees stay safe and do our part in flattening the curve, but also to continue to provide goods to you, our customers:

We are encouraging our customers to place their orders on-line for contactless local delivery following social distancing protocols. Please know we will be working to fulfill orders as quickly as possible. This is not a time to panic, and we want to reassure you that our inventory is thoroughly sanitized and in good standing order. We are truly all in this together, and we encourage that everyone be mindful to be kind. Together, we will meet the challenges of these times.

We feel that these changes are essential at this time. We also recognize that you, our customers, may feel frustrated with the extra time it may take to receive your order. Please know we are doing our very best and ask for your patience and support while we do our part to keep our part of the supply chain open and operating as safely and effectively as possible. And, lastly, we cannot emphasize enough that this is the time to be kind and mindful of the fact that we are all in this together. Please be respectful of the policies that we have implemented, and please work with us as we continue to work tirelessly to meet your needs. We appreciate you and you really are a part of the Rainbow Feather family..

Stay Safe

Sincerely,

Rainbow Feather Essentials

Jacqueline Pelletier